Terms and Conditions of Sale ‐ Green Retreats Ltd

These terms and conditions govern all contracts entered into by the company for the supply of sale of goods or services. Any order given to the company shall be deemed to constitute an agreement to be bound by these terms and conditions. No variations of these terms and conditions shall be of any effect unless agreed by the company in writing.

Description of goods

The company website, brochure and any elevation drawings serve as a guide only and do not form part of any contract. The company reserves the right to alter specifications without prior notice. Some timber sizes are nominal and subject to normal variations.


All prices are subject to VAT at the current rate. Once the customer places an order and the deposit is received, a sales confirmation will be issued and the price stated will remain fixed.


A £200 holding deposit is required upon placing the order and is totally refundable up to 35 days prior to the install date, at this point the balance of the deposit (50% of the sales price) will be due. Final payment of the outstanding balance is due strictly on or before the final day of installation. The finished building should be inspected and signed off prior to payment. If additional minor works (i.e. plastering, painting, electrics, trimming) or any remedial action is required after the main installation, a proportionate retention (reflecting the cost of outstanding work) can be agreed between Green Retreats Ltd and the customer until the outstanding works are completed. Any outstanding balance may be paid by bank transfer (copy of transaction required) debit or credit card, unless other arrangements are made. If paying by cheque, it must be handed to the install team on the day of completion (cheques must be made payable to Green Retreats Limited). All goods remain the property of the company until the final balance is paid for in full.


If the customer wishes to cancel an order, 28 days notice is required prior to the base installation date whereupon all deposits will be returned in full. If the customer wishes to cancel within 14 days of the base installation the customer will incur a penalty of 30% of the total sales price. If the customer wishes to cancel an order within 7 Days prior to the base installation date the customer will incur a penalty of 50% of the total sales price. Once the base installation has taken place no refunds will be made.


The company will always try to honour the agreed delivery/install date, 99% of our buildings are delivered and installed on time. However we cannot guarantee the install date and cannot be held responsible for postponement or delay outside of our control (for example extreme weather conditions) and cannot be liable for compensation. The company will not deliver or install products through domestic buildings, over fences or other obstacles without prior consultation and written agreement. Access route to the build site must be clear. Parking requiring permits must be arranged by the customer during the days of install.

Bases & Installations

All sites/bases must be level with correct drainage in place, a clearance of no less than 400mm is required in addition to the external dimensions of the building to allow construction. Customer must be present to confirm location of the base frames prior to construction. Once this position has been confirmed and base constructed the position cannot be changed. Access to electricity and water is required on site.


Planning consent is not normally required, however it is the customer’s responsibility to ensure that planning consent is not required for the installation. We recommend you seek clarification from your local planning authority.


Green Retreats are covered by a comprehensive transferable guarantee, which is activated once the final balance is paid in full. The guarantee is in respect of design and manufacturing faults, material failure, corrosion and rot for a period of 10 years from the date of installation provided that Green Retreats Ltd installed the building. Door adjustments, external fascias, internal trim, floor coverings, electrical installations, electric appliances, heaters, accessories, telecoms, network and external connections are covered by a one‐year guarantee. Guarantee excludes normal "wear and tear" and decorated surfaces. Double Glazed units are guaranteed against internal misting (seal failure) and condensation for a period of 3 years. UPVC Door and window hinge and locking systems are guaranteed against failure for a 5 year period. Buildings constructed by Green Retreats under ‘Permitted Development’ should not be used for habitable accommodation. If used for habitable accommodation the guarantee is invalid.

Guarantee Claims

Requests for remedial work must be made to the main office, once agreed, a maintenance team will be dispatched to remedy the issues free of any charge.

Cedar Cladding

Western Red Cedar is a natural hardwood and as such will silver off over the course of time, gradually changing to a light grey colour. The speed at which the wood silvers off is dependent on its exposure to the effects of weather, individual variations in the timber and the frequency with which it is treated. Whilst we expect a 30‐60 year lifespan from our cedar cladding, it is the responsibility of the customer to ensure that any cedar on the Green Retreat is treated within 2 months of installation, and every 6 months thereafter in order to preserve its original colour. No guarantee will be made by Green Retreats against the effects of weather exposure on the colour of the external cladding.

Ground, Gutter and Roof Area Maintenance

Green Retreat products require zero maintenance, however it is the customer’s responsibility to ensure areas around the building are kept clear. An air gap under the sides and rear of the building must be maintained and clear of obstacles to ensure vegetation and weeds do not make contact with the building and lead to possible intrusion within the building. Gutters and roof should be inspected and cleared of all debris a minimum of twice a year. As with any external building, failure to clear gutters and keep air gaps maintained may result in damage to the fabric of the building which will invalidate your guarantee.

Law Governing This Contract

The contract shall in all respects be construed and operated as an English contract governed by English law and any dispute arising out of, or in connection herewith, shall be referred to the English courts.