Job: Customer Care Representative

Customer Care Representative

Green Retreats manufacture and supply a range of high specification contemporary garden buildings, with a wide range of uses, from home offices to art studios and a range of commercial projects (i.e Schools & charities). The company was formed in 2006 and has since installed over 10,000 buildings nationwide.

Due to the continued growth of the company and exciting future plans, we have a varied and challenging position available, supporting our Customer Care Department. Initially an admin focused role, there is scope for wider opportunities for the right candidate.

Due to our location a UK driving licence is required.

• Key Responsibilities

  – Managing customer accounts

  – Responding to customers enquiries, over the phone on email and live chat

  – Complaint handling

  – Working closely with other teams and departments

  – Problem solving

  – Time Management

  – Scheduling queries, customer requests & date moves

  – Collections and payment chases

  – Being first point of contact for any issues with base, install and further visits.

  Skills & Experience

  – Previous customer care experience in a customer orientated role

  – Excellent written and verbal communication skills

  – Ability to multitask, work quickly and manage a varying workload

  – Be able to prioritise workload

  – IT savvy and demonstrate knowledge of Microsoft office

  – Good telephone manner

  Hours & Environment

  – Full Time – Permanent

  – 20 days holiday plus all statutory bank holidays. You will gain an additional 1-day holiday for every year worked at the company (max of 3 additional days)

  – 40 hours per week, 9-5pm / 8am – 4pm Monday-Friday with half an hour lunch break

  – Some weekend work may be required.

  – Opportunity for hybrid working

  – Employee assistance program

  – Enhanced maternity/paternity pay

  – Friendly working environment within a team of 7 Customer Care Representatives

  Benefits:

  • Company events
  • On-site parking
  • Wellness programmes

  Schedule:

  • Monday to Friday

  Experience:

  • customer service: 1 year (preferred)

  Licence/Certification:

  • Driving Licence (required)

  Work Location: Hybrid remote in Aylesbury, HP18 0XB

  Job Type: Full-time

  Salary: £24,020.00 per year

  Benefits:

  • Company events
  • Health & wellbeing programme
  • On-site parking
  • Work from home

  Flexible Language Requirement:

  • English not required

  Schedule:

  • 8 hour shift
  • Monday to Friday

  Supplemental pay types:

  • Bonus scheme

  Licence/Certification:

  • Driving Licence (required)

  Work Location: Hybrid remote in Aylesbury, HP18 0XB