5.5. As all Products designed and manufactured by Green Retreats are made-to-order, to customer specifications, they are exempt from cancellation rights.
5.6. The customer may cancel an order and receive a full refund up to 35 calendar days before the scheduled base installation date. For avoidance of doubt, the scheduled installation date is the week commencing date indicated on the most recent Sales Order Confirmation sent to the customer.
5.7. If the customer wishes to cancel an order within 35 calendar days of the scheduled base installation date the following charges will be incurred;
5.7.i. Within 35-15 days of the scheduled installation date: 10% of the total sales price;
5.7.ii. Within 14-11 days: 30% of the total sales price;
5.7.iii. Within 10 days: 50% of the total sales price.
5.8. If the customer cancels an order once the base has been laid they will forfeit the total sales price in full unless an alternative agreement has been confirmed between the customer and Green Retreats.
6. ORDERS ON HOLD
6.1. If a customer is not ready to proceed with an installation date they may place their order ‘on hold’ in which case the holding deposit will remain on account with Green Retreats. Prices will remain fixed for a period of 90 days from the date the order is put on hold, after which any recent price updates will be applied to the order.
6.2. Orders may remain on hold for a period of 12 months before they are automatically cancelled. The customer will be contacted at this time so that they may provide details for the refund of the holding deposit. No refund will be issued if the customer has been supplied with AutoCAD documents (see clause 7.3).
7. PLANNING PERMISSION
7.1. Planning consent is not normally required however, it is the customer’s responsibility to ensure that planning consent is not required for the installation of the outbuilding. We recommend you seek clarification from your local planning authority. Green Retreats will not be held liable for any breach of Permitted Development/Planning regulations applicable to your property.
7.2. If the site is in a Conservation Area we recommend that the customer contacts their local authority to confirm whether or not any Article 4 Directions (restrictions on your Permitted Development rights) have been applied to the property.
7.3. If the customer has been provided with AutoCAD documents and they choose to cancel their order the holding deposit is non-refundable. The holding deposit is refundable if Planning Permission is declined on condition that proof of the refusal is provided.
7.4. The customer is responsible for ensuring that their building and its location complies with their Planning Approval conditions. Green Retreats will not be liable for any changes a customer may make to the design, specification or location of a building once a Planning Application has been submitted or approved.