Our Reviews


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At Green Retreats we want to help strengthen the conversation and relationship between our business and our customers, this is why we have adopted Trustpilot; an independent platform where customers can say what they really think.

We are proud to be the UK’s largest and most trusted garden room company. Read our latest garden room reviews to see why customers rate Green Retreats 5*:


We made a visit to the showroom in Mid…

We made a visit to the showroom in Mid June 2018. As we were travelling, we arrived quite early, before opening time. We were invited in before opening time and given fresh coffee, so off to a favourable start. We were then shown the buildings on display and were given ample opportunity to ask questions and to discuss our requirements. We had a good idea of what we wanted and at no point was there any pressure applied to add optional extras, unless we specified that we wanted them. More brownie points earnt there. We decided there and then on a 6m x 4m inspiration room and paid our modest deposit. The site survey happened a week later and we had an install date for early September. Being school workers, we explained that August was better for us and were promised that if a cancellation or delay in another project arose, we would be offered an earlier date. True to form, that did happen and we were all set for mid August. After a scorching few weeks the base day arrived. The heavens opened and it poured down all day. At no point did the four guys on the base job complain, instead they just got on with the job. The following week, the install was scheduled for three days from the Wednesday on. The guys arrived bright and early and really put in a long shift on day one. We were fully involved in decision making and the guys did a faultless build. It is clear they take pride in their work and the attention to detail is admirable. Following the build, the two man electrician team arrived and efficiently went about the job in hand, all without issue. Then the blinds were fitted a couple of days later, again with no fuss and yet again by a friendly guy. Throughout, nothing has been too much trouble. All are a real credit to the company. And finally a BIG thank you to Rebecca, our customer advisor, throughout the process. Always quick to answer my many questions, no matter how trivial, and always keeping us up to date on developments both via phone calls and emails. It was a pleasure from start to end, so a big thanks to all at garden retreats. Service to this level is an art form, and the company should rightly be proud of the teams and all they do. We are delighted, so once again, our thanks to all. Ian & Jenny

Ian Fogden

Exceptional quality, communication and service

We could not be happier with our Green Retreats experience. It was an exceptional and professional service from start to finish — the sort of service you always hope for, but rarely receive — and we are so pleased with the delivery and quality of the final build. We visited the showroom back in December. The range of products and options on show really helps you pinpoint what you want/need. We put down a deposit and left comforted in the knowledge that should we decide not to proceed, it would be returned in full. The ease of the online builder also helped us firm our design plans. The property was surveyed and we booked an initial date. Numerous issues arose that meant we needed to delay build. Green Retreats could not have been more helpful. We pushed it back to a later date with no problems, and when we decided to proceed earlier than we anticipated, a date was found quickly. Every single member of the team we encountered was fantastic. From staff at the showroom, to the surveryor, project manager and builders. We have been so impressed with the professionalism — polite, friendly and above all efficient. Further, communication has been superb. Every email, every question was answered and responded to. The service has been second to none. And finally the excellent quality of the build. The freedom to plan the office as you want, including electrical points and windows, as well as adding additional things such as points of security cameras etc, really helps you build the room you want. Green Retreats are customer focussed with an excellent quality of build. We do, and will continue to, highly recommend them.

Mrs C

A Polished Service from Start to Finish

I did my research when choosing a company to build our garden studio. This was always something we wanted to do straight after we moved into our new house. I contacted 17 separate studio companies, and spent hours (and days really) comparing prices, build time, efficiency, materials, overall experience, and just as importantly, talking to the people at the companies. We wanted to get it right. Green Retreats came out on top in just about every category. We visited their showroom in Buckinghamshire to test out the sound insulating properties (it's a music studio), and they were extremely impressive (even when compared to other specialised sound insulation companies). Everyone there was friendly and knowledgable, and by visiting the showroom we got £200 off, which was a nice unexpected bonus. All building happened according to schedule. On arrival, one of the panes of glass in one of the doors was cracked. No problem, this was fixed with no extra cost our hassle from the team before the end of the build - there was good communication throughout. The plastering and electrics were also done on time by helpful guys, and the final fix team gave us some good advice on other parts of our house - really nice chaps all. The studio itself was built in two days, and from start to finish all the extras (plastering, electrics etc) were finished in just over 2 weeks, allowing me to get moved in and sorted without disrupting my workflow too much. It's all neat, tidy, and I'm especially impressed with the laminate floor, which is beautifully made. The first couple of weeks working from the studio have been fantastic. The room seems to stay a bit warmer than even the house, which bodes well for winter (I think it's the sound insulation in the walls). It is great to have a clean, quiet, smart space which is fully hooked up with electrics and internet, separate from the house (and the rest of the world). Already doing some of my best work in here, and every time I look at it, or turn on the outside hood lights, I smile. it's really a great little space, and I'm glad we chose Green Retreats. When you're talking about a fairly big project, and inevitably spending a fair bit of money, you can't mess about. Green Retreats are clearly the leaders in this field for a reason, they're just the best at it. Thanks to all who helped this studio become a reality.

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