Our Reviews

RATED 5-STARS ON TRUSTPILOT!
OUR GARDEN ROOM REVIEWS

We believe in helping our customers buy with confidence.

At Green Retreats we want to help strengthen the conversation and relationship between our business and our customers, this is why we have adopted Trustpilot; an independent platform where customers can say what they really think.

We are proud to be the UK’s largest and most trusted garden room company. Read our latest garden room reviews to see why customers rate Green Retreats 5*:

 

We made a visit to the showroom in Mid…

We made a visit to the showroom in Mid June 2018. As we were travelling, we arrived quite early, before opening time. We were invited in before opening time and given fresh coffee, so off to a favourable start. We were then shown the buildings on display and were given ample opportunity to ask questions and to discuss our requirements. We had a good idea of what we wanted and at no point was there any pressure applied to add optional extras, unless we specified that we wanted them. More brownie points earnt there. We decided there and then on a 6m x 4m inspiration room and paid our modest deposit. The site survey happened a week later and we had an install date for early September. Being school workers, we explained that August was better for us and were promised that if a cancellation or delay in another project arose, we would be offered an earlier date. True to form, that did happen and we were all set for mid August. After a scorching few weeks the base day arrived. The heavens opened and it poured down all day. At no point did the four guys on the base job complain, instead they just got on with the job. The following week, the install was scheduled for three days from the Wednesday on. The guys arrived bright and early and really put in a long shift on day one. We were fully involved in decision making and the guys did a faultless build. It is clear they take pride in their work and the attention to detail is admirable. Following the build, the two man electrician team arrived and efficiently went about the job in hand, all without issue. Then the blinds were fitted a couple of days later, again with no fuss and yet again by a friendly guy. Throughout, nothing has been too much trouble. All are a real credit to the company. And finally a BIG thank you to Rebecca, our customer advisor, throughout the process. Always quick to answer my many questions, no matter how trivial, and always keeping us up to date on developments both via phone calls and emails. It was a pleasure from start to end, so a big thanks to all at garden retreats. Service to this level is an art form, and the company should rightly be proud of the teams and all they do. We are delighted, so once again, our thanks to all. Ian & Jenny

Ian Fogden

Exceptional quality, communication and service

We could not be happier with our Green Retreats experience. It was an exceptional and professional service from start to finish — the sort of service you always hope for, but rarely receive — and we are so pleased with the delivery and quality of the final build. We visited the showroom back in December. The range of products and options on show really helps you pinpoint what you want/need. We put down a deposit and left comforted in the knowledge that should we decide not to proceed, it would be returned in full. The ease of the online builder also helped us firm our design plans. The property was surveyed and we booked an initial date. Numerous issues arose that meant we needed to delay build. Green Retreats could not have been more helpful. We pushed it back to a later date with no problems, and when we decided to proceed earlier than we anticipated, a date was found quickly. Every single member of the team we encountered was fantastic. From staff at the showroom, to the surveryor, project manager and builders. We have been so impressed with the professionalism — polite, friendly and above all efficient. Further, communication has been superb. Every email, every question was answered and responded to. The service has been second to none. And finally the excellent quality of the build. The freedom to plan the office as you want, including electrical points and windows, as well as adding additional things such as points of security cameras etc, really helps you build the room you want. Green Retreats are customer focussed with an excellent quality of build. We do, and will continue to, highly recommend them.

Mrs C
x
You are on your way to our

3D CONFIGURATOR

Using our configurator you can design your perfect garden office with minimal effort, ensuring it’s tailored to your own personal preferences and specifications.

You can get a great idea of how your new garden office will look by using the 360 degree rotating viewer.

Also compatible with mobile and tablet devices

Go To Configurator Cancel