OUR GARDEN ROOM REVIEWS
We believe in helping our customers buy with confidence.
We believe in helping our customers buy with confidence.
At Green Retreats we want to help strengthen the conversation and relationship between our business and our customers, this is why we have adopted Trustpilot; an independent platform where customers can say what they really think.
We are proud to be the UK’s largest and most trusted garden room company. Read our latest garden room reviews to see why customers rate Green Retreats 5*:
the guys were there at the time and…
the guys were there at the time and date stated , they were very clean in all aspects of the work and cleaned up every day .the retreat i have got is way beyond my expectations as were the work force , got to say they were professional in all aspects and in all departments, with a special thank you to Amanda who kept it all ticking over and nothing was too much trouble for her , she just sorted it out , would recomend this company and product to all . Thank you Garden Retreats .
Brand new office in my garden, built in three days. What more could I ask for? Excellent.
Problem after problem after problem
A finish date of 7th Feb 2019 was planned but today, 22nd March 2019 we are still not there. Initially the foundations were put in the wrong place (despite them handling our planning app and knowing the exact location requirements). Since then we have had he building replastered 3x and repainted 3x due to poor quality plastering and an abundance of floor to ceiling cracks appearing.Also had a main door replaced and skirting pop off the walls amongst other issues. The building looks great but the sub contractors are not good enough. If I had the opportunity for them to take it down and refund me, then at this moment in time I would.
We are thrilled with the quality of our new garden room. The build went very smoothly. Also all the various teams that came to do the work were, without exception, professional and courteous and took care to make sure I was happy with what they were planning to do and what they had done. I am very pleased I chose Green Retreats.
Great Garden Room, Poor Customer Service Team
Great Garden Room, Great Instillation Teams, Poor Customer Service. The whole process has been great, except for that final stage. Sadly I found the customer service at the end lacking and it left a bad taste. One individual in particular just ruined the whole experience for me. The actual teams that installed though were great and I'm really pleased with the final product. Edit: I have just received a call and an apology after leaving this review. Hopefully it is just one of those things where we caught each other on a bad day as the rest of the customer service seems pretty good.
Very professional and efficient from…
Very professional and efficient from start to finish! Couldn’t be happier with the end product, exactly what I had in mind.
We have recently added a Green Retreats…
We have recently added a Green Retreats building to our Nursery and it is used so that our children can choose to be indoors our outdoors. The build was swiftly put up and the fitters were professional and kept us informed every step of the way! The office team are fantastic and it really helped that they provided all the information and drawings we needed for the planning application as we had to get if for our commercial property. A big thank you!
A great experience from start to…
A great experience from start to finish. Quality people and products.
THIS COMPANY IS ABSOLUTELY INCREDIBLE
THIS COMPANY IS ABSOLUTELY INCREDIBLE , i have never had such good service from the initial consultation through the ground work team to the team that installed the cabin the electricians and finally Keith the blinds expert. I cannot recommend them enough. The quality of the product is exceptional add to this the finish and care by the teams and you end up with a truly remarkable and beautiful cabin. Our garden is a small London garden however with the full glass frontage and the white internal finish, the garden now looks bigger. I would highly recommend a visit to their showroom as we made about six changes to our original plan and each change proves to be invaluable. I am so impressed i would like to work for them . ABSOLUTELY FANTASTIC COMPANY FROM START TO FINISH
Excellence from start to finish
I can not recommend Green Retreats highly enough. From start to finish the quality of service was excellent. No pressure sales, clear communication about the build before, during and after and always on hand to answer any questions. Most importantly a quality product to go with it. Thank you to all those involved in our build.
Excellent service from start to finish
Excellent service from start to finish. Rebecca was quick to respond to any email and made the whole process easy. The team of builders from survey, base, construction and electrics were very polite and tidy with there work, and the finished product is of excellent quality. I would happily recommend Green retreats to family and friends.
I was pleasantly surprised at each…
I was pleasantly surprised at each stage of the process and how Green Retreats responded. Rachel Boothaway from the customer support team was extremely helpful and I am delighted with the final outcome and how hassle free the process was.
Green Retreats are excellent!
From start to finish Green Retreats were excellent in their service, build and communication. I couldn't recommend them more and our new office has been the perfect addition to our house.
Really happy with the whole process…
Really happy with the whole process from discussing ideas to completion. We look forwards to using our new garden room for years to come.
Great new office and music room
The new garden office/music room looks great. Installation was quick and completed on time. Communication was brilliant and response to any questions were quickly answered. Overall a good experience.
Absolutely incredible service
Absolutely incredible service, from going to the showroom to the completion of the garden office, Green Retreats' staff were all friendly and professional, willing to answer questions and always a quick phone call away. There were no issues in the slightest and I will be sure to recommend them to anyone who is looking for a garden office, well worth the money.
We would recommend Green Retreats to everyone
We would recommend Green Retreats to anyone, professional service, friendly works people, tidy and respectful. Everything was completed within 4 days, in a timely, efficient and careful manner.
A real standout product and service
A real standout product and service. I would highly recommend all aspects of Green Retreats.
I wouldn't hesitate to recommend Green Retreats
I am very pleased with the quality of my garden room and I can't speak highly enough of the Green Retreats staff - from the showroom to customer care to the expert installers and tradesmen. They have all been so nice, helpful and thoroughly nice people from start to finish. Nothing has been too much trouble, their work is excellent and they have been incredibly polite and respectful when working at my property. I wouldn't hesitate to recommend Green Retreats.
The whole process was smooth and this…
The whole process was smooth and this company are friendly and professional. I would not hesitate to recommend them.
Brilliant turn-key solution
I have had absolutely no problems with this company. Everything from pre-sales to sign-off ran on rails. Given how stressful any building project can be, this was a huge relief. The firm worked round our other contractors easily. The teams were extremely pleasant, knowledgeable and informative. Project coordination was superb. A very happy customer.
Outstanding service given by all…
Outstanding service given by all members of staff, right from the welcome when entering the showroom, to the actual order processing and the building / facilities team too. Highly recommend the company for exceptional service and also products too. There is a garden building for everyone, for every purpose.
Enjoying our new garden room
Enjoying our new garden room, even with the weather turning cooler. Would recommend Green Retreats, excellent customer service, quality and practical design. Installed with minimum fuss and a professional attitude all round.
My perfect retreat.
I asked Green Retreats to build me a garden room I could use as a gym and this is exactly what they did! I visited the showroom and looked at all the options, and choosing the right building was made a lot easier by being able to physically walk around, and into, all the different size and style buildings that GR offer. With the help of my dedicated personal care administrator I was taken through the process of ordering, fixing construction dates and at every step of the way, any questions I had were answered promptly. I live a considerable way away from the GR company but this did not seem to be a problem and once we had prepared the site in our garden, following GRs very detailed plan, a date was fixed for the work to be carried out. Firstly the base team of 2 arrived and then the following week the construction team of 4 drove down and spent 2 days erecting the building, followed by 2 electricians and a man to put up the blinds! The whole process was done professionally and I was so impressed by how friendly and efficient all the GR staff were. I cannot recommend this company highly enough and I do so without reservation. I now have a perfect gym. Thank you one and all at GR.
Don’t hesitate - exceptional service and a great product
Professional and highly attentive service from beginning to end. The garden room also looks fantastic.
A great service from beginning to end
A great service from beginning to end. The whole process was made easy and stress-free by the people at Green Retreats, who provided regular updates on the progress of my order. From the initial quote, to the site survey, base installation, through to the final construction, all Green Retreats employees were a credit to the company. All were very punctual, polite and worked quickly and efficiently. The base construction took half a day, and the completion of the building took a day and a half. I am extremely pleased with the final result, as are the rest of my family who now spend most of the day at the end of the garden. Several of our friends have enquired about which company we used, and I have had no hesitations in recommending Green Retreats to them. Thank you Green Retreats.
Great product. Efficient sales team and installation teams. Everything was completed in a timely fashion as promised without any problems whatsoever. The garden building we now have looks like it was designed for our garden and not merely a basically ‘off the shelf’ product albeit to a size to fit the available space. It will be well used over the coming years.
Great service throughout
Great service throughout. Helpful at every stage, no sales pressure and we are delighted with the finished room and the standard of craftsmanship. The support staff and installation teams are first rate and every element went as promised and planned. I would recommend Garden Retreats.
A great experience
A great experience from start to finish. I visited the showroom and was so impressed with the range. Everyone I dealt with - showroom team, site surveyor, base team, build team and electric team were professional, thoughtful, tidy and great attention to detail. Any query I had, Rebecca (my point of contact) replied so quickly. I looked into a few other options for my garden studio and I am so pleased I chose Green Retreats. My family joke that it's my 'shed' but it is anything but - excellent construction and beautiful inside and out. Thank you Green Retreats!
4 x 3m Expression Install
Today marks the last day of our office install (the electric bit) and soooo excited that we can now move in! Green Retreats have been excellent from day 1. We visited the showroom and went for the expression although all their other options are equally as stylish. The office is for both my wife and myself (and maybe one other from time to time so we needed a bit of space (4x3m). We had three separate teams come out during the install (Base, Main Build and Electrics) and all three groups were clean, informative and punctual. In the end they delivered more than we realised we where getting (The electrics working well with our tp-links, extra spots, motion sensor outdoor light, additional underground cable...) If I was being super critical I'd have to press my buzzer at the quality of singing from the team one afternoon but I'm no Simon Cowell and they are not onsite to entertain. The Mercury Music Prizes loss is the Garden Office Industries gain. Would definitely recommend Green Retreats!
Thrilled to bits with my new studio
Thrilled to bits with my new studio! :-) I can't recommend Green Retreats enough, the experience from start to finish was first class, in terms of the quality of the build, the workmanship, and how our project was managed. Everyone in the show room, admin office, and the on site workers, were friendly, efficient and customer focused. A very minor issue with the siting of the heater was resolved quickly, and I only mention this as things can go wrong, but it's how a company deals with it that shows how customer centric they are.
Very good work
Very good work - value for money - came when they said they were going to come - very polite workers
Great product with Great Installation teams...Looks Fantastic!
Great product with great installation. We had a fully plastered, decorated, electrically connected, cedar clad building installed. All as per the specification and all the installation was at the agreed dates and times. No issues at all and we are very happy with the process from Start to finish We had to get planning due to our location and GR supplied all information I requested for the council's planning officer - again no issues.
5 years on - great apart from the doors...
UPDATE! Back up to 5 stars: The Green Retreats folk called me, sent one of their most experienced fitters - and after a few hours experimenting with spacers he's sorted the doors. The locking is smooth, and no more draughts - not sure about spider exclusion yet! Great customer service... ------------------------------------------- *** My 4x3 garden office was installed in 2013, and I love it apart from one glitch - the doors... GR have been back twice to look at them, refitting them the last time, but there's still a gap at the top (as in I can see daylight!) and they don't lock easily. As well as letting out heat in winter, the gap allows an influx of spiders - especially now which reminded me write this review! If it wasn't for the doors I'd give a happy 5 stars - the quality elsewhere is great and the installers were excellent. I'd also recommend that when going through the specifier, go for as many sockets and other "upgrades" as you can afford! I'm so glad I went for the extra decking and additional lights, but regret not going for blinds...
We are really delighted with our new…
We are really delighted with our new home office and once I had decided exactly what I wanted, it was a very smooth and straightforward process. It has been a major decision to move from our existing 750 sq ft office to the new Garden 30 sq m set up, but I am sure that the new unit will fit the bill. It looks attractive and with careful planning we should fit in comfortably. We have fitted a bathroom, kitchen and air con. Green Retreats have been extremely helpful in the planning and organisation. The fitters were all extremely friendly and nothing was too much trouble for them. We would highly recommend Green Retreats to all
Our garden room experience .
Our garden room experience went very smoothly from start to finish. Would recommend going to the show room first as this gives you a good feel for what you are getting. The whole process from beginning to end took 4 1/2 months. The staff were extremely helpful.
No reservations recommendation
At every stage of of my Green Retreats experience, from the initial browsing of the website to the finished garden room, I have been delighted. All the staff I have dealt with have been helpful and more than pleasant to deal with and their knowledge and efficiency has been unquestionable. I have no hesitation in recommending Green Retreats to anyone thinking of adding a garden room and, in fact, have already done so - I love my studio.
Very pleased with our garden room.
Very pleased with our garden room; a high quality product. Excellent service from the customer care staff and very helpful when we had problems with planning. Friendly and efficient installation teams. Highly recommended.
We made a visit to the showroom in Mid…
We made a visit to the showroom in Mid June 2018. As we were travelling, we arrived quite early, before opening time. We were invited in before opening time and given fresh coffee, so off to a favourable start. We were then shown the buildings on display and were given ample opportunity to ask questions and to discuss our requirements. We had a good idea of what we wanted and at no point was there any pressure applied to add optional extras, unless we specified that we wanted them. More brownie points earnt there. We decided there and then on a 6m x 4m inspiration room and paid our modest deposit. The site survey happened a week later and we had an install date for early September. Being school workers, we explained that August was better for us and were promised that if a cancellation or delay in another project arose, we would be offered an earlier date. True to form, that did happen and we were all set for mid August. After a scorching few weeks the base day arrived. The heavens opened and it poured down all day. At no point did the four guys on the base job complain, instead they just got on with the job. The following week, the install was scheduled for three days from the Wednesday on. The guys arrived bright and early and really put in a long shift on day one. We were fully involved in decision making and the guys did a faultless build. It is clear they take pride in their work and the attention to detail is admirable. Following the build, the two man electrician team arrived and efficiently went about the job in hand, all without issue. Then the blinds were fitted a couple of days later, again with no fuss and yet again by a friendly guy. Throughout, nothing has been too much trouble. All are a real credit to the company. And finally a BIG thank you to Rebecca, our customer advisor, throughout the process. Always quick to answer my many questions, no matter how trivial, and always keeping us up to date on developments both via phone calls and emails. It was a pleasure from start to end, so a big thanks to all at garden retreats. Service to this level is an art form, and the company should rightly be proud of the teams and all they do. We are delighted, so once again, our thanks to all. Ian & Jenny
Excellent all round: As we drove to the showroom to look at…
As we drove to the showroom to look at possible garden rooms, my husband said, ‘We're just looking!’ Yet within two hours we’d signed up for an Inspiration model. Everyone was welcoming, friendly, well-informed and there was no heavy sales patter. However, there was no need really, as the product spoke for itself. Communication throughout has been prompt. All employees have been professional and good-humoured. (I particularly enjoyed the crazy singing from the bottom of the garden as the team installed our garden room in the pouring rain!) To say we’re pleased with the garden room (known now as ‘the bike shed’ as it’s where my husband will store & fix all his bikes) is an understatement. It’s spacious, secure & solidly built. Where it’s positioned, it blends in to the garden and the weeping willow drapes over it beautifully. Everyone who’s seen it so far has admired it. Well done, Green Retreats & thanks for a very positive experience.
I've wanted a workshop for so long
I've wanted a workshop for so long, and went through a year-long indecision as to whether I'd (attempt to) build one or buy one. When I saw the quality of Green Retreats' outdoor buildings, it became an easy decision. Green Retreats were very friendly and helpful throughout the whole process. When it came time to build the workshop, they were in and out in a very short amount of time, and they did a fantastic job. Upon completion, one of the builders confessed to me that he had made a mistake: a tiny dent in the corner of the roof. It was something I wouldn't have noticed or cared about, but he did. He apologised and said he would be back to correct the issue. It was this kind of care and attention to detail that assured me that my trust was in the right hands. Would absolutely recommend.
Green Retreats were recommended to us…
Green Retreats were recommended to us by a friend who also had a garden room recently. Green Retreats were brilliant start to finish, planning, installation and electrical installation. Brilliant, professional, courteous, explained everything fully and worked according to their schedule. The finished product is beautiful. Really really happy with them, we would definitely recommend them. Thank you 😊
Green Retreats have provided an…
Green Retreats have provided an exemplary service with highly professional staff.
Great teams at Green Retreats
Great teams at Green Retreats. No pushy sales, excellent groundworks, build, and electricians. Also good communication from customer support
Exceptional quality, communication and service
We could not be happier with our Green Retreats experience. It was an exceptional and professional service from start to finish — the sort of service you always hope for, but rarely receive — and we are so pleased with the delivery and quality of the final build. We visited the showroom back in December. The range of products and options on show really helps you pinpoint what you want/need. We put down a deposit and left comforted in the knowledge that should we decide not to proceed, it would be returned in full. The ease of the online builder also helped us firm our design plans. The property was surveyed and we booked an initial date. Numerous issues arose that meant we needed to delay build. Green Retreats could not have been more helpful. We pushed it back to a later date with no problems, and when we decided to proceed earlier than we anticipated, a date was found quickly. Every single member of the team we encountered was fantastic. From staff at the showroom, to the surveryor, project manager and builders. We have been so impressed with the professionalism — polite, friendly and above all efficient. Further, communication has been superb. Every email, every question was answered and responded to. The service has been second to none. And finally the excellent quality of the build. The freedom to plan the office as you want, including electrical points and windows, as well as adding additional things such as points of security cameras etc, really helps you build the room you want. Green Retreats are customer focussed with an excellent quality of build. We do, and will continue to, highly recommend them.
Highly recommended. If you’re considering a garden office then these are the guys to use
Really pleasant and easy experience. Very happy with the whole process from start to finish. Showroom and Survey team were very helpful when working out my requirements and building spec, and the build team were highly efficient and a great team to deal with. If you’re thinking about a garden office/room then I would highly recommend.
Fantastic product and service to match
We had a 3.5m by 5m garden room installed last month and we are delighted with the result. We are using it as a home gym and love the extra space it has given us! The building also looks fantastic at the bottom of our garden. Green retreats have been an absolute pleasure to deal with - very professional, fast service and having a single point of contact in Rebecca from the moment we signed up has been a massive help. Nothing was too much trouble and she was there to guide us and answer any questions we had throughout, no matter how silly. In summary I have been very impressed by both the product and the service provided by green retreats and highly recommend!
Great quality shed with excellent customer service
Great quality shed built to a high standard finish. Customer service was great from start to finish. The online quotation tool is very easy to use and very helpful for getting ideas on design and extras. The team on site were very prompt. Always showed up on time and were very friendly and respectful to the area and neighbours. I have no hesitation in recommending Green Retreats to anyone looking for additional outdoor living space.
One very happy customer
One happy customer. Great staff, service and product from initial engagement through to install. Love my ‘garden room’! Thank you so much.
I am pressed with the whole company…
I am pressed with the whole company from our original visit to the showroom to the completed garden office. The chaps couldn’t have had worse weather when erecting the office. It started to bucket down an hour after they arrivedand only stopped when they were finished. However, I have to say they are a great bunch of chaps, with a first rate sense of humour (and you would need that given the atrocious weather) and worked incredibly hard. So were the chaps who installed the base the previous week. The office is everything that I had expected with great finish. Really very impressed with the whole company. Companies are made by the culture and values that pervade the entire organisation. You chaps certainly have that right.
Brilliant from start to finish
From the visit to showroom right through to completion of our garden office Green Retreats have been awesome. They are helpful, speedy to answer any queries and the guys are site were quick, tidy and super friendly. Would definitely recommend them.
From initial dealings on the website
From initial dealings on the website, to meeting at the site and working through the requirement. The whole process was easy and relaxed and I'd thoroughly recommend this company and their quality products to anyone.
Great end to end experience
We’ve just had our garden room installed and we’re really happy it. The whole experience, end to end, has been faultless. From the initial visit to the GR showroom, to the site visit then on installation the service has been great, everyone involved has been so professional and reliable and the finish on the end result is really great. Also it’s been so refreshing to have one point of contact through the whole process. You’ve been so helpful. Needless to say I’d be very happy to recommend GR.
Garden Retreats garden room
I can not describe more highly the service I received from Green Retreats ,every stage was faultless from the initial visit to the showroom where we chose and designed our garden room , to the site survey where we were offered further advice and guidance through to the final installation on site. The installation teams carried out a first class install , as a qualified electrician myself I wanted to carry out the electrical installation myself , although this is unusual we worked together and at no stage did I get the feeling it was causing a problem , far from it the team was more than happy to oblige offer advice and assistance. On completion the garden room was cleaned and left in an immaculate condition , all rubbish was removed from site with the room immediately ready to use. The room looks stunning and everything that was planned in the showroom has been achieved and exceeded. I would fully recommend Garden Retreats to anyone looking to purchase a a quality product.
Could’nt be happier
Could’nt be happier. Excellent service and polite and hard working team. Will definitely recommend them.
We can highly recommend Green Retreats
We can highly recommend Green Retreats! Everything went very smooth from the planning stage, visiting the showroom, through to preparation to installation and getting the electrics done. All the installation team were very friendly and professional! We love our new garden room
Really pleased with these guys - excellent from start to finish
Really pleased with these guys, they were great from start to finish. Well worth visiting their showroom to get ideas and see the finished products with the various options, and the showroom staff are really helpful. The online configuratior is also really useful, allowing you to play around with the various options and see what they will cost. Communication was great and everything incredibly professional, from site survey through all stages of install. All the install teams turned up exactly when they said they would (to the minute), were friendly and professional, and finished the work quickly, efficiently, and without leaving any mess. I got a few quotes from different companies and Green Retreats stood out. I wasn’t disappointed and I would highly recommend.
If only Greet Retreats could build a world class winning football team...
We purchased our 'garden retreat' for purely for recreational purposes. It features an American 8ft pool table, Xbox, SkyQ, large wall mounted TV, corner sofa bed, bar table/stools and underfloor heating. A summer of sport here we come..... It has definitely improved our lifestyles albeit our children tend to use the 'garden retreat' more. It’s a great entertaining suite for them and offers us parents a great alternative if we're looking for some tranquility. We decided to use Green Retreats simply because they were recommended to us by our neighbours who had one similar to ours recently installed in their garden. Their reasons soon became very obvious. Green Retreats are simply first class in terms of build quality and their customer service both pre and post build is comparable. We would recommend Green Retreats without hesitation. The process from start to finish was seamless and you’re offered a genuine personalised service throughout. The structure is aesthetically pleasing on the eye and it's a truly wonderful extension of our home. They are not the cheapest but Green Retreats work to a standard not a price! There are several low-cost options on the market but if you are seeking additional floor space provided by a temporary structure that is innovative, impressive and built to last then Green Retreats is the company of choice.
Green Retreats are fabulous - and I dont often say that about companies
My experience with Green Retreats has been exceptional from the moment of my first inquiry to the finished unit. When visiting the show room the staff were welcoming, informative but not pushy. The build occurred during utterly appalling weather but the team pushed on to get as much done as possible. The quality of the final product is such good value for money. I have no reservations in recommending Green Retreats. It is so refreshing to employ a company that performs so well in every aspect of my interaction with them.
Great product, friendly and knowledgeable project managers with efficient and fun installation teams. Definitely worth going out to the showroom in Aylesbury Vale rather than just planning online. All of our neighbours are seriously jealous!
Fantastic service from Green Retreats
Fantastic service from Green Retreats! I rarely leave reviews on these sort of sites - but wanted to take the time to do so as we have been so impressed. Each of the teams we have dealt with - the first consultation, the office support, the installation team, the electrical team - all have been outstanding. The finished room is absolutely brilliant, such a modern and sleek look. Loving showing people round our new office and gym. Has transformed the garden.
Great installation - highly recommended (Oxford)
We’ve had a superb experience with Green Retreats, culminating in an installation by four incredibly professional, skilled and courteous guys who worked through some of the most horrible weather that February had to offer to install our building on schedule and in flawless condition. This was followed by the electricians who also did a superb job, including some Krypton Factor esque problem solving along the way. All of the staff we have spoken to or contacted have been terrific and the most important thing, the building itself, is beautiful. It already looks like it was always meant to be in our garden and we look forward to years of family use.
As good as it gets.
I went with Green Retreats after seeing first hand their work on two projects in the village. The team (office, survey, installation) has been faultless. Green Retreats would be my go-to supplier for any future needs.
5 stars! Excellent service
Excellent service from the second we arrived at the showroom right through to delivery and installation. Everything happened to schedule and the team were friendly and professional throughout. We were kept informed all the way through the project and by the proactive office team. I cannot recommend Green Retreats highly enough! Now we're enjoying our finished garden room - its even better than we'd hoped!
Eleven out of ten.
From choosing our garden office to having it built was a completely positive experience. Green retreats display hangar is truly representative of what you get. Everything is is explained clearly and transparently. The installation team were brilliant . They knew exactly what to do and got on with the job with the minimal disruption to me. That took three days. The electrician connected us up on the fourth day and we’re ready to go. I can’t praise Green Retreats enough. They’re a grown up company. Bruce Adams
Impressive install team
Just had our outdoor room completed and we are really impressed. Quick turnaround, helpful staff and amazing install team who were impressively efficient, considerate, skilled and helpful. Quality of finish is perfect, best tradesmen we’ve experienced. Would recommend without hesitation.
I've recently had a 6m x 3.5m Inspiration installed in my garden. Having shopped around elsewhere - and had some disappointments both in terms of service and product - I'm delighted with the result and I've really enjoyed dealing with Green Retreats. Visiting the showroom was a pleasure, with someone taking all the time I needed to explain the features of the rooms on display. I'd definitely recommend a showroom visit to anyone thinking about buying. And there was absolutely no hard sell. The site visit was a great opportunity to talk through my plans in detail, get some expert feedback and reassurance that my initial ideas would work and then amend my ideas accordingly. Again, no hard sell. The installers arrived bang on time - literally to the minute - and completed the project when they said they would, taking genuine care in ensuring I was delighted with the finished building. They left the building immaculately clean and my garden spotless. The quality of the product is just awesome and the experience from start to finish has been superb - Green Retreats have a product and a process that is well refined, as well as a culture where everyone seems to really care about going the extra mile and delighting their customers.
Great people to deal with...
The whole experience with Green Retreats has been a good one. From initial ordering to the guys who turned up to complete the base, the main builders and the finishing team have all been great. Our project manager (Rachel) has been fab and when we did have any issue / question was super quick to respond and resolve. At the end of it all we've got a great garden building.
Love my new office
Love my new office. And it was a breeze from start to amazingly fast finish. The team cracked on even through the pouring December rain to get it done on time.
Great communication. Efficient, highly professional workmanship. The building was completed on time without any problems. I was very impressed by the attention to detail, friendliness of the staff and high level of skill and overall quality of the work. The workmen arrived on time, cleaned up after each day. On the last day they stayed to 8:30 making sure the floor was clean and any small jobs were complete. We were very satisfied and look forward to utilising the space in the future. We have already recommended the company to others and will continue to do so.
Enthusiastic and professional from …
Enthusiastic and professional from sales floor to implementation. Our new garden office is wonderful and was erected and commissioned very quickly.
From the very first phone call to the final handshake on the last day of installation this company were top of their game. The sales person talked me out of adding features that would not be cost effective and guided us to an excellent building selection. The Service support team were diligent and careful in the pre-build communications and preparations. The base installation team worked in awful weather conditions and were remarkable in their perseverance and professionalism. The installations team were excellent, skilled, and a pleasure to have in my home. I cannot recommend highly enough.
An excellent company to work with
Right from my first interaction with Green Retreats, enquiring about a garden office, i was very impressed with their speed, efficiency and professionalism. Once I had placed the order everything was so straight forward and planned well. The base team were very friendly and efficient and ensured we were happy with the location, explaining everything as they went. The team that came to install, lead by Martin, were excellent. Martin obviously took pride in delivering a quality service and went out of his way to ensure we were happy with everything and assured us that aftercare servlce was equally good. The only reason i didnt give 5 stars is because they increased prices before we confirmed the order and wouldnt honour our original quote. Also there was an error in telling my landscaper where to level the ground to and consequently the building was a bit higher than we hoped but they worked round it to produce a lovely finish.
Really excellent service
The experience of buying a garden building from Green Retreats has been a pleasure from start to finish. They have been very professional throughout, but also very friendly. Sales and Customer Care team: excellent and the guys who came and laid the base, built the building and hooked up the electrics were proper craftsmen.
What a Great Team
What a great team. From the visit to the showroom, to the electrician finishing the job, the whole team were fantastic. They were accommodating with a few that needed making, especially around timings, which is just what you need when making such an investment. The team thats came on site were polite, and so quick to get stuff done. The finish is great, and we've already had people enquiring about who we bought the office from ! Can't wait to get my furniture in and start working in there.
Everything well according to plan
Everything well according to plan. Kept well informed.Lovely team of people working in the company. We are loving the the garden room.
Go for it - you won’t regret it!
We can’t recommend Green Retreats enough. From our first visit to the showroom to the installation, all the staff in all departments have been polite, friendly, helpful and totally professional. Our room looks brilliant and we’re already wondering what we did before it was built. Go for it - you won’t regret it.
Excellent product and service. Friendly and helpful staff. Nothing was too much for all the guys on the build. Very happy with our Green Retreats building.
A super addition to our home
All the staff I dealt with were very friendly and hepful. Great initial site visit. Base laying, installation and electricals completed very well. Really pleased with our new room.
Very efficient and high quality …
Very efficient and high quality service. Visited the showroom beforehand, this is I think a must, you have the opportunity to see the different designs, sizes, ask questions and receive all the useful tips. The work itself is very quick, the foundation was put on by one team on Thursday then on Monday the building team came, finished on Thursday, on Friday came electricians and by the end of the day the room was ready ! They allocated to us the contact person who we could address any queries to and she always responded quickly. We have changed the plan several times (eg increased slightly the size, changed position of the window etc) and was not problem at all, they just updated the specifications and sent us new details. Overall we are very happy with our room,many people were surprised how nice and well built it is.
Fantastic experience from initial visit …
Fantastic experience from initial visit to the showroom through to completed installation. Stress free, high quality and professional workmanship throughout. Thank you to all the staff at Green Retreats
We had a very positive experience with …
We had a very positive experience with Green Retreats. Right from our first visit, the young and enthusiastic team was professional and confident, but without the hard-sell approach which some companies adopt. The process was explained carefully and the itinerary for completion of the work was adhered to. Everyone we came into contact with was efficient, polite and professional. It was a very stress-free process and a lovely finished result. Thanks!
Green Retreats are an amazing company
Green Retreats are an amazing company. Everything was simple from start to finish with knowledgeable advisers at the end of the phone when needed. The build dates were set at the start and deadlines were always met. The builders were professional and double checked all the measurements with me before starting. I am using the room as an art room so I had extra sockets put in. The fitters were good enough to change the height of the sockets several times before they started cutting the holes in the walls. I can't believe how stress free this build has been. The room is wonderful and it's provided me with a great place to relax and do my art work. I'd advise anyone wanting a garden room to visit the show room. The completed buildings are stunning.